Shipping policy

SHIPPING POLICY

Last Updated: [06/05/2026]

This Shipping Policy applies to all orders placed through www.nelmohub.co.za (“Website”), operated by NELMOHUB.

1. Shipping Locations

NELMOHUB currently ships within South Africa.

For international shipping enquiries, please contact us at:

Email: info@nelmohub.co.za
WhatsApp: 067 960 9751

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays.

  • During high-demand periods (sales/promotions), processing may take slightly longer.

Customers will receive confirmation once their order has been processed and dispatched.

3. Delivery Timeframes

Estimated delivery times:

  • Major Cities: 2–5 business days

  • Outlying / Rural Areas: 3–7 business days

Delivery times are estimates and may vary depending on courier services and location.

NELMOHUB is not responsible for delays caused by courier companies, weather conditions, strikes, or other factors beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order weight

  • Current courier rates

Any applicable shipping charges will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A tracking number (if applicable)

  • Courier details

Customers are responsible for monitoring their shipment using the tracking information provided.

6. Incorrect Delivery Information

Customers must ensure that all delivery details are accurate at checkout.

NELMOHUB is not responsible for:

  • Delays due to incorrect addresses

  • Failed deliveries caused by incorrect contact details

Additional shipping fees may apply if re-delivery is required.

7. Damaged or Lost Packages

If your order arrives damaged or has not been delivered within the expected timeframe:

  1. Contact us within 48 hours of delivery (for damaged goods), or

  2. Contact us if your parcel has not arrived within the estimated timeframe.

We will investigate the matter with the courier and provide appropriate resolution.

8. Refused or Uncollected Packages

If a package is:

  • Refused at delivery, or

  • Not collected from a collection point

Shipping costs are non-refundable, and re-delivery fees may apply.

9. Contact Information

For shipping-related enquiries, contact:

NELMOHUB
Email: info@nelmohub.co.za
WhatsApp: 067 960 9751
Website: www.nelmohub.co.za